Refund policy


Last Updated: Jan 2026

At VisionGlow Elite, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-Day Money-Back Guarantee from the date your order is delivered.

To be eligible for a return:

  • The item must be in its original condition.
  • The product must not be intentionally damaged or misused.
  • Proof of purchase (order number or receipt) is required.
  • Return requests must be submitted within 30 days of delivery.

Non-Returnable Items

For hygiene and safety reasons, we may refuse returns if:

  • The product has been heavily used or damaged.
  • The item is missing essential parts or accessories.
  • The return request is made after the 30-day return period.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed to your original payment method.
  • Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photos of the issue. We will work quickly to provide a replacement or full refund.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team:

Email: bandshades4u@gmail.com

We strive to respond to all inquiries within 24–48 business hours.